Last updated: January 15, 2024
We stand behind our services with comprehensive guarantees and fair refund policies designed to ensure your complete satisfaction.
Our Guarantees
90-Day Placement Guarantee
Free replacement if placed candidate leaves within 90 days
Quality Guarantee
95% of our candidates pass initial client screening
Timeline Guarantee
Service credits for missed delivery commitments
Satisfaction Guarantee
Full refund if not satisfied within first 7 days
Cancellation Policy
Before Service Commencement
- •Full refund of any payments made
- •No cancellation fees or penalties
- •Cancellation must be requested within 24 hours of agreement signing
After Service Commencement
- •Retainer fee is non-refundable after 7 days
- •Remaining fees refunded if cancelled before candidate presentation
- •50% refund if cancelled after presentation but before placement
- •30 days written notice required
Refund Eligibility
Full Refund
- • Service not delivered within guaranteed timeframe
- • Failure to meet agreed quality standards
- • Breach of service agreement by AdonaiHR
- • Cancellation within 7-day satisfaction guarantee period
Partial Refund
- • Service partially completed at time of cancellation
- • Client-requested scope changes affecting deliverables
- • Mutual agreement to modify service terms
No Refund
- • Successful candidate placement (contingency model)
- • Client changes requirements after service commencement
- • Client fails to respond or participate in process
- • Cancellation due to client's business circumstances
Refund Process
1
Submit Request
Email shreya@adonaihr.com with your request details, service agreement number, and reason for refund within 30 days of the qualifying event.
2
Review Process
Our team reviews your request within 2 business days and may request additional documentation or schedule a discussion to understand the situation.
3
Resolution
Approved refunds are processed within 5-7 business days to your original payment method. Guarantee replacements begin immediately upon approval.